Returns & Refunds

Your satisfaction matters to us. If something isn't right with your order, we make returns and refunds as simple as possible.

↩️ 7-Day Return Policy

You may return most products within 7 days of delivery, provided that:

• The item is unused, undamaged, and in its original condition
• It is returned in the original packaging with all accessories, manuals, and tags intact
• You have the original invoice or order confirmation

🚫 Non-Returnable Items

• Consumables and hygiene-sensitive products (e.g. earbuds tips, screen protectors once applied)
• Products marked as "Final Sale" or purchased during clearance/flash sale unless found defective
• Custom-configured or personalized orders

🔍 Damaged or Defective Items

If your product arrives damaged, defective, or not as described, contact us within 48 hours of delivery with photos/video of the issue. We'll arrange a free pickup and replacement or full refund — no questions asked.

💰 Refund Process

• Once your return is received and inspected, we'll notify you of the approval status
• Approved refunds are processed within 5–7 business days
• Refunds are issued to your original payment method (JazzCash/Easypaisa/Bank) or as store credit, based on your preference
• For Cash on Delivery orders, refunds are made via bank transfer or Easypaisa/JazzCash to the number you provide

🔄 Exchanges

Need a different size, color, or model instead? Let us know within the return window and we'll arrange an exchange, subject to stock availability.

📞 How to Start a Return

Simply contact our support team via the Contact Us page or call us with your order ID, and we'll guide you through the pickup and return process.